Terms and Conditions

Terms and Conditions for Purchasing a Mattress at DORMIR OFFICIAL

Welcome to Dormir Official! These terms and conditions outline the rules and regulations for purchasing a mattress through our Shopify store, located in Canada. By placing an order, you agree to abide by these terms. If you do not agree, please refrain from making a purchase.

General Information

  • Eligibility: You must be at least 18 years of age to purchase from our store. By completing a purchase, you confirm that you are at least 18 years old or have obtained parental consent.
  • Privacy: We are committed to protecting your privacy. Our Privacy Policy, which details the collection, use, and protection of your personal information, can be found [here]. By using our services, you consent to the practices outlined in the policy.

Product Information and Safety

  • Product Descriptions: We strive to provide accurate product descriptions and images. However, we cannot guarantee that all descriptions, images, pricing, or availability are error-free.
  • Pricing: All prices are listed in Canadian Dollars (CAD) and are subject to change without prior notice. Prices include applicable Canadian taxes, where required.
  • Product Safety: All mattresses sold comply with:
    • Canada Consumer Product Safety Act (CCPSA)
    • Health Canada Mattress Flammability Standards under SOR/2016-183, ensuring flame resistance and non-toxicity.
    • Compliance with US Federal Mattress Flammability Standard 16 CFR 1633 for customers residing in the US.
    • Certifications: Dormir Official ensures all mattresses are made without prohibited substances such as lead, mercury, or restricted flame retardants, aligning with safety regulations.

Orders and Payment

  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations involving pricing errors, product unavailability, or suspected fraud.
  • Payment Methods: We accept major credit cards, PayPal, and other payment methods displayed at checkout. Payment is required in full at the time of purchase.
  • Billing Information: You agree to provide accurate and complete billing and account information. If inaccuracies are detected, we may cancel or delay your order.

Shipping and Delivery

  • Shipping Policy: We exclusively ship to addresses within Canada and the United States. Shipping costs and estimated delivery times are calculated at checkout.
  • Delivery Timeframes: While we strive to meet delivery timelines, delays may occur due to weather, customs inspections, or logistics issues. We will notify you if significant delays are expected.
  • Cross-Border Shipping: For orders shipped to the US, the customer is responsible for any customs duties, taxes, or import fees.

Returns and Exchanges

  • Return Policy: Returns are accepted only for defective mattresses. To qualify:
    • Contact us within 30 days of delivery.
    • The mattress must be in its original condition and packaging.
  • Exchange Policy: Defective products will be replaced, subject to availability. If the same model is unavailable, we will offer an alternative of equal value.
  • Refund Policy: We do not offer refunds. All sales are final except for defective products eligible for exchange.

Consumer Rights

As a consumer in Canada and the United States, you are entitled to:

  • Accurate Product Information: Products will meet advertised descriptions, features, and quality standards.
  • Safe Products: All mattresses comply with Canadian and US safety standards.
  • Fair Treatment: You are protected from unfair, deceptive, or misleading marketing practices under the Competition Act (Canada) and the FTC Regulations in the United States.

Warranty Information

  • All mattresses come with a 10-year limited warranty against manufacturing defects, sagging beyond the standard tolerance, or significant structural issues.
  • Warranty claims do not cover:
    • Normal wear and tear.
    • Improper use, such as using the mattress without a proper foundation.
    • Stains, damage caused by accidents, or modifications.

Limitation of Liability

To the extent permitted by law, Dormir Official’s liability is limited to the purchase price of the mattress. We are not responsible for indirect, incidental, or consequential damages resulting from product use, shipping delays, or inability to use our products.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Canada. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in Canada.

Changes to Terms

Dormir Official reserves the right to amend these terms and conditions as necessary. Changes will be posted on this page with an updated revision date.

Contact Information

For inquiries or concerns regarding these terms and conditions, please contact us at:

  • Email: support@dormirofficial.com
  • Phone: +1 (XXX) XXX-XXXX
  • Address: 26 LIONEL STONE AV. E TOTTENHAM ON L0G1W0

Thank you for choosing Dormir Official. We are committed to providing you with high-quality, safe, and comfortable mattresses!