1. What types of mattresses do you offer?
We offer high-quality mattresses like the Sapphire Luxury, featuring copper-infused fabric, cooling gel, and foam-encased pocket coils​. 

2. What makes your mattresses different from other brands?
Dormir Official mattresses are designed with luxurious materials and innovative technologies, like Serene Cooling Gel and Ultra Soft Bio Soy Foam, for unparalleled comfort and support​.

3. How do I know which mattress is right for me?
Contact our customer service team for personalized recommendations based on your sleep preferences.

4. Are your mattresses eco-friendly or sustainable?
Yes, they include materials like Bio Soy Foam, which is more environmentally friendly​.

5. Are your mattresses hypoallergenic or safe for sensitive skin?
Yes, the materials used in our mattresses are chosen to reduce allergens and ensure a safe sleeping environment.

6. How do I place an order online?
Simply add your desired mattress to the cart and complete the checkout process with your payment details.

7. Can I modify or cancel my order after placing it?
Please contact customer service as soon as possible to request modifications or cancellations.

8. Do you offer any discounts or promotions for online purchases?
Check our website or contact customer service for ongoing promotions.

9. Are there financing or installment payment options available?
We accept major credit cards, but financing options aren’t explicitly mentioned. Contact us for clarification​.

10. How can I track my order after it’s placed?
You’ll receive a tracking number via email once your order ships.

11. What sizes of mattresses do you offer?
The Sapphire Luxury mattress is available in Twin, Double, Queen, and King sizes​.

12. Are your mattresses suitable for all sleeping positions (back, side, stomach)?
Yes, our mattresses are designed to provide comfort and support for all sleeping positions​.

13. What materials are used in your mattresses?
Materials include luxurious copper-infused fabric, cooling gel, Bio Soy Foam, and 3-zoned pocket coils​.

14. Do your mattresses come with a trial period?
This is not explicitly mentioned in the documents, but you can inquire with our team.

15. Are there weight limits for your mattresses?
Contact customer service for specific weight recommendations.

16. Do you sell accessories like pillows, bed frames, or mattress protectors?
Yes, we offer a range of sleep accessories. Check our website for details.

17. Where do you ship to?
We currently ship exclusively to addresses within Canada​.

18. Is shipping free?
Shipping costs are calculated at checkout. Contact customer service for details​.

19. How long will it take to receive my mattress?
Delivery times depend on your location and can vary. We notify you of significant delays​.

20. Do you offer same-day or expedited shipping?
Expedited shipping is not mentioned. Contact customer service for more options.

21. Will my mattress arrive in a box?
Yes, most mattresses are delivered compressed in a box for easy shipping.

22. Do you offer in-home delivery or mattress setup services?This service is not mentioned in the documents, but feel free to inquire.

23. What is your return policy?
Returns are accepted for defective mattresses within 30 days of delivery​.

24. How do I return or exchange a mattress purchased online?
Contact customer service within 30 days with proof of purchase and details of the issue​.

25. Are there any fees for returns or exchanges?
No fees are mentioned for defective product returns​.

26. What should I do if my mattress arrives damaged or defective?
Provide proof of purchase and photos of the damage to customer service​.

27. Can I exchange my mattress for a different size or model?Exchanges for defective items are possible. Contact us for availability​.

28. What does the mattress warranty cover?
Our 10-year warranty covers defects in materials or workmanship, including sagging beyond acceptable limits​​.

29. How long is the warranty valid?
The warranty is valid for 10 years from the date of purchase​.

30. How do I file a warranty claim?
Contact customer service, provide proof of purchase, and include photos of the defect​.

31. Are there specific care instructions to keep my warranty valid?Yes, proper use with a supportive bed frame and avoiding misuse ensures warranty coverage​.

32. How do I clean and maintain my mattress?
Spot clean with mild detergent and use a mattress protector to prevent stains​.

33. Do I need to use a specific type of bed frame or foundation?
Yes, using a foundation that meets specifications is required​.

34. Should I rotate or flip my mattress?
Rotate your mattress every few months; flipping is not necessary​.

35. Can I use a heated blanket or pad with the mattress?
Yes, but avoid prolonged overheating to maintain durability.

36. How can I prolong the life of my mattress?
Use a mattress protector, rotate regularly, and avoid improper use​.

37. What payment methods do you accept?
We accept major credit cards​.

38. Is my payment information secure?
Yes, we use secure payment processing systems​.

39. Can I use gift cards or store credits for my purchase?
This option is not mentioned but can be inquired about.

40. Are taxes included in the price of the mattress?Taxes are calculated at checkout and depend on your location​.

41. How can I contact your customer service team?
Reach us via email or phone provided on our website​.

42. What are your customer support hours?
Customer service hours are available on our website or contact us for details​.

43. Do you have a live chat option for online assistance?
Yes, live chat is available on our website.

44. Can I get help choosing a mattress from your team?Absolutely! Contact us for personalized recommendations.

45. Do you offer custom mattress sizes?
Custom sizes are not mentioned but contact us to inquire.

46. Can I recycle or dispose of my old mattress through your service?
We currently do not offer disposal services.

47. Are there special offers for bulk or business purchases?
Contact customer service for bulk or corporate orders.

48. Do you provide certifications for materials (e.g., CertiPUR-US, organic)?
Our materials include environmentally friendly Bio Soy Foam​.

49. What should I do if I experience discomfort with my new mattress?
Contact customer service for assistance. Discomfort during the adjustment period is normal.

50. Can I read customer reviews or testimonials about your products?
Yes, reviews are available on our website and social media platforms.

60. Privacy and Data Handling Policy.
For detailed information about our terms, conditions, and policies, please visit our Policy Page.